Reylingo

Privacy Policy for Reylingo

This Privacy Policy describes how Reyhano OÜ ("we," "us," or "our") collects, uses, and discloses information when you use our Reylingo mobile application (the "Service").

Reyhano OÜ Details

  • Business Name: Reyhano OÜ
  • Registry Country: Estonia
  • Legal Structure: Limited company
  • Registry Code: 17133219
  • Business Address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
  • Contact Email: [email protected]

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Service.

1. Information Collection and Use

We may collect several types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

a. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address (for account creation and authentication)
  • Full name (for authentication)
  • User-generated content such as your custom "collections," "groups," and "words"
  • Content of support tickets you open within the app
  • Learning progress (e.g., lessons completed, scores, activity data)
  • Any other information you choose to provide (e.g., preferred voice for audio, reminder preferences)

b. Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your device type, operating system, unique device identifiers, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data. We do not collect or save your IP address or location information.

c. Non-Personal Data

We may collect non-personal data such as aggregated statistics about app usage, anonymous demographic information, and other data that does not directly identify you. This data helps us understand user behavior and improve the app. We also automatically and anonymously save exceptions and issues encountered within the app to help us improve its stability and performance.

How We Use Information

We use the collected data for various purposes:

  • To provide and maintain the Service, including managing your learning progress and personalized content.
  • To manage your account and provide authentication services (including through Google SSO).
  • To process and manage your subscriptions, which are handled by Google Play and Apple App Store's built-in features. No payment method information is saved on our app's side.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer care and support, including managing your support tickets.
  • To provide analysis or valuable information so that we can improve the Service.
  • To monitor the usage of the Service.
  • To detect, prevent, and address technical issues and errors anonymously.
  • To personalize your learning experience, including providing AI-generated translations and audio (Text-to-Speech) based on your preferences.
  • To track your learning progress and achievements, which are displayed in your activity screen for your personal reference and are not shared with other users.
  • To send you personalized reminder notifications based on your preferences.
  • To enable features like creating and listening to personalized playlists.
  • To share device information only when you explicitly choose to do so by opening a report for an issue.

2. Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. Please note, this does not include your IP address or location.

3. Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

Our Service does not use "cookies" explicitly. However, the app may use third-party code and libraries (such as those integrated with Google Play and Apple App Store subscription services or Google SSO) that use "cookies" to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

4. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of third-party services we might use include:

  • Authentication Providers: For user authentication (e.g., Google SSO).
  • Payment Processors: Google Play and Apple App Store for in-app subscriptions. We do not directly process or store your payment information.
  • Cloud Hosting Providers: To store data securely (e.g., Firebase, where your data is saved both locally and remotely on the server).
  • Analytics Providers: To understand app usage and performance (e.g., Google Analytics for Firebase).
  • Push Notification Services: To send you reminders and other relevant notifications.
  • Customer Support Platforms: For managing your support tickets.

We will not share your data with any third party unless it is explicitly required by law.

5. Data Retention and Deletion

We retain your Personal Data for as long as necessary to provide you with the Service and for legitimate and essential business purposes, such as maintaining the performance of the Service, making data-driven business decisions about new features, complying with our legal obligations, and resolving disputes.

You have the option to sign out of your account, which will remove all local data from your device. You also have the option to delete your account completely from within the app. Upon account deletion, all your associated Personal Data on our servers will be permanently removed and cannot be recovered.

6. Security

We value your trust in providing us your Personal Data, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

7. Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Estonia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Estonia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Your Data Protection Rights

Depending on your location and applicable data protection laws, such as the General Data Protection Regulation (GDPR) in Europe or the California Consumer Privacy Act (CCPA) in the United States, you may have the following rights regarding your Personal Data:

  • The right to access – You have the right to request copies of your Personal Data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

12. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: [email protected]
Website: https://reylingo.com